Ships from Canada - No Duties - No Brokerage Fees


NO RETURNS without a Return Authorization Number. Please email to acquire a RMA number. No Refunds or Exchanges unless authorized by management.

Please note; by simply sending an item back, we do not guarantee a refund or replacement.

Cancellations or changes may not be done via email. As long as your order is pending, you may email to cancel the order. You must speak to a representative to cancel an order. A cancellation may not be done through e-mail or voicemail. Once an order has been processed, our standard return and refund policy applies.

***Free shipping promotions will still be subject to shipping and handling fees in the event of a return***

Purchases may be returned for a full refund (less shipping and handling) within 7 days of receiving the item(s). PLEASE NOTE: All merchandise for return must be in new condition, sealed in its original packaging. Returns that are authorized are subject to a 30% restocking fee, as shipping costs associated to the return are the customer's responsibility. In the event that we have shipped an incorrect item, Horizon Canada e-Store will be responsible to cover shipping and handling costs.

Refunds may take up to 14 days.

In order to maintain our everyday low prices, Horizon Canada e-Store does not accept returns on items that are not sealed in their original packaging as we cannot simply send them back to the manufacturer for credit.

Product Return